Privacy Policy

Last updated: March 29, 2026

1. Introduction and Scope

Royal Clean Dry Cleaning & Laundry ("Royal Clean," "we," "us," or "our") is committed to safeguarding the privacy of individuals who visit our website at royalclean.ph (the "Site"), interact with our physical store locations, or otherwise engage with our services. This Privacy Policy describes, in general terms, the types of information we may collect, how such information may be used, and the circumstances under which information may be disclosed to third parties. By accessing or using the Site or any of our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all information collected through the Site, in connection with services provided at any of our eight (8) branch locations across Metro Manila and Cavite, and through any related communications including but not limited to email, telephone, social media, messaging applications, and other electronic or non-electronic channels.

2. Information We May Collect

2.1 Information You Provide

When you interact with Royal Clean, whether through our website, at our branch locations, or through other means of communication, we may collect certain information that you voluntarily provide. This may include, without limitation, your name, contact information such as telephone numbers and email addresses, physical address or location details, information about the garments or items submitted for cleaning, service preferences, payment-related information, and any other information you choose to share with us in the course of our business relationship.

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically through the use of cookies, web beacons, analytics tools, and similar technologies. This may include your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages viewed, time and date of access, and general geographic location information. We use third-party analytics services, including but not limited to Google Analytics and Microsoft Clarity, which may collect and process data about your interactions with the Site in accordance with their own privacy policies and terms of service.

2.3 Information from Third Parties

From time to time, we may receive information about you from third-party sources, including but not limited to social media platforms, business partners, marketing service providers, and publicly available databases. Such information may be combined with other information we hold about you for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use the information we collect for various purposes related to the operation of our business and the provision of our services. These purposes may include, but are not limited to: processing and fulfilling service orders; communicating with you about your orders, inquiries, or requests; improving our services, website, and customer experience; sending promotional communications where permitted by applicable law; complying with legal obligations; protecting our rights, property, and safety; conducting internal research and analysis; and any other purpose that is reasonably related to the foregoing or that is disclosed to you at the time of collection.

4. Disclosure of Information

We may disclose information we collect in certain circumstances, including but not limited to: with service providers and vendors who assist us in operating our business; with our affiliates, subsidiaries, or related entities; in connection with a merger, acquisition, reorganization, or similar corporate transaction; when required by law, regulation, court order, or governmental authority; to protect our rights, property, safety, or the rights, property, or safety of others; and with your consent or at your direction. We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical measures intended to protect the information we collect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information. You acknowledge and agree that any transmission of information to us is at your own risk.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and to collect information about how you interact with the Site. You may be able to adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, certain features of the Site may not function properly or may become unavailable.

7. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not operated or controlled by Royal Clean. This Privacy Policy does not apply to such third-party services, and we are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete such information.

9. Data Retention

We may retain your information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention period may vary depending on the context and the nature of the information.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, which may include the right to access, correct, delete, or restrict the processing of your information, subject to applicable legal requirements and limitations. To exercise any such rights, or if you have questions or concerns about our privacy practices, please contact us using the information provided below.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, with or without prior notice. Any changes will be effective upon posting on the Site with an updated "Last updated" date. Your continued use of the Site or our services following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at: hello@royalclean.ph or +63 917 840 7664.